
Service and support
The reliability of modern screening equipment depends on the quality of its installation and configuration, precise adherence to operating instructions, and timely preventative maintenance.
SW-International's service department provides support for Smiths Detection screening equipment in the Russian Federation and the CIS.
Our team of engineers has all the necessary permits and certificates to operate Smiths Detection screening equipment.
Maintenance is performed in accordance with the manufacturer's recommendations.
Preventative equipment inspections allow our clients to prevent and eliminate potential technical problems,
and ensure the safety of their screening systems.
Our company offers contractual maintenance services for screening equipment.
This will help you avoid unplanned expenses and minimize equipment downtime.
Depending on the type of equipment, we can provide remote troubleshooting assistance. This service will speed up problem resolution, improve the convenience and quality of service for our clients. In the event of a malfunction, our engineers will conduct a remote diagnostic by phone and, based on the information received, develop the most optimal solution to restore the equipment to working order.
Our service department is ready to provide technical information on the entire range of SW-INTERNATIONAL products.
Our engineers will consult you on any question regarding the technical aspects of the security system at your facility.
In addition to on-site commissioning, we will provide the necessary recommendations for operation
and subsequent maintenance. Furthermore, our team of service engineers will perform all necessary equipment repairs
under warranty as quickly as possible. Post-warranty repairs are carried out under an additional agreement
on non-warranty repairs. Regardless of the complexity, all repairs are performed at the customer's site whenever possible.